Frequently Asked Questions

This is a list of the most Frequently Asked Questions about GoldenCasino.com. If you have a question and can't find the answer here then please contact one of our helpful support representatives. You can find our phone numbers and e-mail addresses on our Support Page.

• Can I play for FREE?
  Yes! All Golden Casino software downloads are FREE for players. When you download and open a Guest account you may play as long as you want for free. When you wish, you may switch over and play for Real money. Click here to play for Real money now!

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• How do I download the Casino
  Just click the [download button] on the home page or any of the [download Buttons] throughout the site. The download will immediately prompt you to save or open the application. We recommend you save the application to your computer and then double click the application icon once it has completed the download. All downloads are completely safe!

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• What type of casino games do you offer?
  Golden Casino offers over 80 games in our full download version. You can find all your favorite casino games including; Blackjack, Video Poker, Multi hand video Poker, Roulette, Craps, Baccarat, Red Dog Poker, Caribbean Stud Poker, Slots (Three, Five and Seven reel), Tri Card Poker, War, Keno and a wide variety of other specialty games. Many of our games are also offered as progressive games for a chance to win the Jackpot advertised on our sites and in the gaming client.

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• Is that a real Progressive Jackpot I see on your site?
  Absolutely, and we have the winners to prove it! The progressive jackpot is 100% accurate and real and encompasses a set percentage of the house winnings. When you play a progressive game, you get the chance to win some or all off the progressive jackpot depending on the pay table and terms of the game at hand. You will see the progressive ticker while you are gambling on Golden Casino, and will notice the fluctuation based on current winnings and contributions to that progressive game.

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• Do you offer any comps and do you have a VIP Club?
  Yes we do. We offer our players comps and bonuses based on their playing activity. Our customer support team offers our valued customers special rewards and programs every month. Our VIP Club is by invitation only and offers a wide range of comps and rewards.

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• How do I contact support and is it always available?
  Please visit [24hr Support] for more information and full details regarding our customer support. You can reach us 24 hours a day 7 days a week using email, telephone and live chat.

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• Where are you licensed?
  The casino is licensed for gaming in Curacao.

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• Is the username/password case-sensitive?
  The username IS NOT case-sensitive. Entry using either case is acceptable. The password IS case-sensitive. If you require further assistance, please contact Customer Support.

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• Are your rules for Roulette, American or European?
  Golden Casino uses European rules for Roulette.

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• What if I don't want to send my credit card information through the registration page?
  The credit card registration and purchasing transactions are implemented using industry standard SSL 3.0 (secured socket layers) protocol that encrypts the data and transmits it securely over the Internet. This encryption allows for SAFE, SECURE credit card transactions online.
  
  If you are still reluctant to send the information, then send an email to [support]. We will be more than happy to send a username and password to you the following day. Please include your full address, area code and phone number, along with a convenient time when you can be reached. We will call you personally to give you your username and password, and arrange for the method of payment, and/or retrieval of winnings.
  
  All applicants, even those that submit their information in the above manner, are subject to the regular registration process that occurs prior to any new account that is opened at the Casino.

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• I want to replenish my casino account with NETeller, Prepaid ATM, or Electronic Check to purchase casino credits. What system requirements are necessary?
  To setup an account with these methods, you must have a browser that supports SSL (Secure Socket Layer), Netscape 3.0 or higher and/or Microsoft Internet Explorer 3.0 or higher.

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• What computer operating systems is Golden Casino compatible with?
  The Golden Casino downloadable client is only compatible with Windows operating systems (Vista, XP, 2000, NT, 98, 95).

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• How can I ensure that I receive all of my promotional emails?
  To ensure that you don't miss out on any of our bonuses or special promotions, simply add customercare@onlinemailservices.com to your email "Safe List." Click here for instructions.

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Most Reliable Online Casino Golden Casino isn't just a leader in games and bonuses. We also have the most advanced security encryption available. This ensures that our customers are safe and secure.

We are also licensed by the Curacao Internet Gaming Association (CIGA).